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Troubleshooting: How to Hard Reload & Clear Cache

 

Because MySalesHub is a live web application, your internet browser (like Chrome or Safari) tries to help it run faster by saving (or "caching") older versions of the page.

Sometimes, this backfires. If an update was pushed to the system, or if your browser saved a glitchy version of the page, you might experience missing dropdown menus, buttons not clicking, or sync delays with HubSpot.

When this happens, you need to force your browser to fetch the newest, cleanest version of MySalesHub.

Step 1: The Quick Fix (Perform a Hard Reload)

Before you do anything else, try a Hard Reload. This tells your browser to ignore its saved data and pull a fresh copy of the current page.

Keyboard Shortcuts:

  • Windows / PC: Press Ctrl + F5 (or Ctrl + Shift + R)

  • Mac: Press Cmd + Shift + R

Note: A regular refresh (just clicking the circular arrow next to the URL) often won't fix the issue because it still uses the cached data. Always use the keyboard shortcut for a Hard Reload.

Step 2: The Deep Clean (Clear Your Browser Cache)

If a Hard Reload doesn't fix the glitch, you need to clear your cache entirely. (These steps are for Google Chrome, which is the recommended browser for MySalesHub).

  1. Click the three vertical dots in the top-right corner of your Chrome browser.

  2. Select "Clear Browsing Data" (or go to Settings > Privacy and security > Clear browsing data).

  3. In the pop-up window, set the Time Range to "All time".

  4. Check the box next to "Cached images and files". (You can leave passwords and browsing history unchecked so you don't log yourself out of other websites).

  5. Click "Clear Data".

  6. Close your browser completely, reopen it, and log back into MySalesHub.

💡 Still having issues? If you have hard reloaded, cleared your cache, and verified your internet connection is stable, but the system is still glitching, reach out to your Manager or IT support with the exact Job Name and a screenshot of the error you are seeing.