Core Rules — System Troubleshooting: Hard Reload and Clear Cache

Audience

• Any MySalesHub user experiencing UI glitches.

• Sales reps, managers, and warehouse staff using MySalesHub in a browser.

Purpose / When to use this

Use this article when MySalesHub is acting strangely in your browser: missing dropdowns, buttons that won’t click, or unexpected display issues.
It shows how to perform a hard reload and clear your cache so your browser pulls a fresh, clean version of the app.

1. Why hard reload and cache clear matter

• MySalesHub is a live web application.

• Browsers cache files to speed up load times.

• Sometimes the browser keeps a bad or outdated version, causing:

  • Missing menus or dropdown options.

  • Buttons that do nothing when clicked.

  • Odd layout or display glitches.

Hard reload and cache clear:

• Force the browser to ignore its old cache.

• Download the latest version of MySalesHub.

2. Step 1 — Perform a hard reload

Try a hard reload first; it’s fast and often enough on its own.

2.1 Keyboard shortcuts

On Windows (Chrome):

• Press Ctrl + F5 or Ctrl + Shift + R.

On Mac (Chrome):

• Press Cmd + Shift + R.

Notes:

• Do not just click the normal refresh icon in the browser.

• Regular refresh still uses cached data; hard reload forces a full fetch from the server.

  REMINDER: If you only click the browser’s refresh button, you are not doing a hard reload.

3. Step 2 — Clear your browser cache (Chrome)

If hard reload doesn’t fix the problem, clear your cache. These instructions assume Google Chrome, the recommended browser for MySalesHub.

1. Click the three vertical dots in the upper-right corner of Chrome.

2. Choose Settings.

3. Go to Privacy and security > Clear browsing data, or select Clear browsing data directly from the menu.

4. In the popup window:

   • Set Time range to All time.

5. Check the box for:

   • Cached images and files.

6. Leave Passwords and Browsing history unchecked if you don’t want to log out of other sites.

7. Click Clear data.

8. Close Chrome completely.

9. Reopen Chrome and log back into MySalesHub.

   IMPORTANT: Closing and reopening Chrome after clearing cache is required. If you don’t, some old files may still be used.

4. When to escalate to support

If you still have issues after:

• Doing a hard reload, and

• Clearing your Chrome cache as described,

then:

1. Confirm your internet connection is stable.

2. Gather:

   • The exact Job Name you were working on.

   • A screenshot (or two) of the error or glitch.

3. Contact your Manager or IT support and send:

   • Job Name,

   • Screenshot(s),

   • A short description of what you were trying to do when it broke.